Workshop title :

People management skills

Workshop reference :

309 / V1.0

Duration :

2 days

Language :

English, French

Why, Who and What ?

This course can be designed for new managers or more experienced managers, based on the company culture, needs and management practice. The modules below are the basic development areas for all managers and can be used to develop a customised program.

Module

Key Development Areas

On becoming a manager

Awareness of the role of a people manager. Changes in values, time lines and contributions to the organisation.

Setting performance objectives

Ability to formulate appropriate performance objectives with employees.

Listening skills

Ability to listen effectively, to be able to paraphrase key messages and feelings, and to explore through questioning employees’ concerns.

Giving feedback

Ability to formulate feedback in behavioural language, to be able to provide constructive feedback and positive feedback to employees.

Motivating employees

Ability to adapt an appropriate motivational style according to employees’ work-related needs.

Developing employees

Ability to define employees’ talents and to provide opportunities to develop those talents. Awareness of the limitations of development of weaknesses.

Managing the performance review

Awareness of the performance review process. Ability to formulate clear performance reviews.

Managing performance issues

Awareness of the performance improvement process and the disciplinary action process. Ability to discern performance issues and take appropriate action.